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CLOUD SOFTPHONE

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Start-ups and small and medium-sized enterprises

Best cloud communication solution

Easy to Use
All in one

CALL BUDDY is a communication management solution that is suitable for small and medium-sized enterprises. This system can help you understand and manage current line status and allocate personnel more accurately. With CALL BUDDY, you can observe the phone status of each employee, whether they are on a call, idle, or busy. On the other hand, when you need to transfer a call, you can quickly find an available employee to answer and avoid situations where customers’ calls go unanswered.

In addition, CALL BUDDY also provides a missed call follow-up feature to improve the communication with customers. When a customer calls your company but is not connected, the system will remind you so that your team can follow up on these missed calls in a timely manner. This way, you can more effectively handle customer enquiries, improve customer satisfaction and loyalty.

System Introduction

CALLS BUDDY lets you see how many calls are being made on each line, see who called recently, and control the status of each agent.

Operator Panel

Users can use the operator panel for live paging, emergency alarm, high-definition background music, scheduled broadcast, etc.

Management System

Centralized management system for all authorized PBX devices for troubleshooting, switching appliances on and off remotely.

SIP Proxy Services

No fixed public IP, third-party DDNS services, or VPN router is needed. Remote extension registration has never been easier!

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Cloud voice call

Cloud Softphone allows users to make voice calls over the Internet without the need for traditional phone lines, providing a high-quality call experience. Users can make, answer, hold calls, and perform basic call operations such as call transfer and transfer.

Easily integrate management systems*

Call Buddy provides a professional online management backend, allowing managers to set the company's greetings, break times, employee extensions, etc. anytime, anywhere. The interface is simple and easy to use, even if you are not an I.T person, you can easily adjust the settings according to the company's needs. , and take effect immediately.

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Cross-platform support

Cloud Softphone can be installed and run on a variety of devices, including smartphones, tablets, and computers, allowing users to use it anytime, anywhere.

Video call*

With Call Buddy's Cloud Softphone, you can make high-quality video calls with your contacts. This enables face-to-face interactions during remote work, business meetings, or family gatherings, making communication more effective and real.

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online status

Colorful presence indicators let you know instantly a colleague's availability, which helps improve communication efficiency. You can quickly determine whether a colleague is online or busy, allowing you to choose the best time to connect, saving time and improving work efficiency.

  • Available online

  • Lunch Break

  • Away leave​

  • Business Trip Business Trip

  • Do Not Disturb Do Not Disturb

  • Off Work is off work

*The star function requires additional purchase

Queue status

Let us show you how the queue groups are arranged so that the waiters and management can keep track of the current call status.

Phone Statuts

display the instant status of all company phones, such as online, offline, in call, call time, etc

Missed call

record and search missed call records to arrange and follow up on reply time and progress

Reports

generate different reports, help company to understand important information such as communication status at different timeslots, in order to make long-term plans for the future

*The star function requires additional purchase of Call Buddy 

More Features

  • IVR

  • Caller ID

  • Video Call

  • Paging and Intercom

  • Follow Me

  • One Number Stations

  • Music on Ringback

  • Call Queue

  • PIN Set

  • 3-Way Calling

  • Conference Calls

  • Call Parking

  • Call Waiting

  • Call Pickup

  • Call Transfer

  • Call Forward

  • Call Recording

  • Voicemail

  • Call Spy

  • Do Not Disturb (DND)

  • Distinctive Ringtone

  • DISA

  • Time Conditions

  • One Touch Recording

  • Wakeup Call

  • Smart DID

  • Blacklist

Plans and prices

Waiting Room

5 users

178 HKD/moon

  • 5 freely distributable units

  • company number

  • CloudPBX

  • Can make 2-line calls at the same time

  • Automatic recording and speakingVoicemailCapacity 500 MB

10 users

288 HKD /moon

  • 10 freely distributable units

  • 1 company number

  • CloudPBX

  • Available at the same time3 line calling

  • ​​​AutomaticRecordingand languageVoicemailcapacity 1GB

20 users

498 HKD /moon

  • 20 freely distributable units

  • 1 company number

  • CloudPBX

  • Can make 4-line calls at the same time

  • ​​Automatic recording and speechVoicemail capacity 2GB

If you need more users, please contact us and we will provide you with the most suitable solution and price.

value-added services

Waiting Room

CALL BUDDY

150HKD /person/month

The system can help you easily manage line status and allocate manpower more accurately. You can clearly see each employee's phone status, whether they're on a call, idle, or busy. In this way, when you need to transfer a call, you can quickly find an idle employee to ensure that the transferred line can be connected smoothly and avoid the situation of no one answering the customer's call.

direct dial number

80HKD /Month/article

You can add a direct line number to serve as a direct line for a specific person, group or location, eliminating the need to go through the company's switchboard and greetings, and serving customers more quickly.

*All value-added services must be purchased with Cloud PBX plan.

Help your company improve its competitiveness

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