Assist customer service staff
Provide excellent customer service
Quickly understand incoming customer information
Displays caller information for the current call and retains the data until the next call. Allows agents to quickly view customer details on subsequent calls.
Call history
This feature displays the last 10 call logs, providing clear details of the caller and receiver. This includes information such as call duration, call status (answered or not answered), and whether the call was transferred to another colleague.
Share customer information
Build an efficient customer service team
When a caller contacts an agent, the My Talking Clients section displays existing information related to the task, such as product inquiries, quotes obtained, or orders placed. Agents can also create new task records to track progress or assign new tasks.
Agent status
The extension function displays the colleague's internal number and call status, such as idle, in call, resting, offline, etc. Agents can customize the people displayed.
