Assist customer service staff
Provide excellent customer service
First you need to understand what is IVR?
IVR (Interactive Voice Response) is a technology for interaction through voice that is used to automatically handle the needs of callers. It is commonly used in customer service centers, call centers and telephone systems to provide convenient service and solve problems. The IVR system allows callers to interact using voice commands, menu selections, or entering numbers, and provides corresponding responses or services based on their input.
The main purpose of an IVR system is to provide a convenient and efficient customer service experience. When callers dial a company or institution's phone number, they are directed to an automated system that uses voice prompts to provide instructions and options. Callers can interact through voice or key input according to their needs, such as answering questions, querying information, handling specific business, or being transferred to the corresponding department.
Quickly understand incoming customer information
Displays caller information for the current call and retains the data until the next call. Allows agents to quickly view customer details on subsequent calls.
Quickly understand incoming customer information
Displays caller information for the current call and retains the data until the next call. Allows agents to quickly view customer details on subsequent calls.
Quickly understand incoming customer information
Displays caller information for the current call and retains the data until the next call. Allows agents to quickly view customer details on subsequent calls.
自動化撥號帶給企業的 4 大好處
通話量翻倍
省去手動按號碼的 5-10 秒，讓銷售人員每日撥打通話量（Outbound Call Volume）提升 30% - 50%。
100%撥號準確度
直接讀取系統資料庫號碼，徹底消除撥錯號碼或打給錯誤客戶的情況。
自動掛鈎通話紀錄
點擊撥號的同時，系統自動記錄撥出時間、通話時長與對應客戶 Task，無需手動補填 Log。
極速回覆
(Fast Follow-up）在未接提示列表中一鍵點擊即可秒速回撥，大幅提升潛在客戶（Leads）轉化率。