Try CALL BUDDY for free now !
使用 Call Buddy，您的企業可以享受雲端通話的強大功能，無需昂貴的硬體投資，即可實現高效、靈活的通訊管理，提升客戶服務品質，增強業務競爭力。
✔Easily manage line status and allocate manpower more accurately
✔ Clearly see each employee's phone status
✔Build a company-specific contact database
✔ AI intelligent voice-to-text conversion
✔Automatically generate reports to clearly understand the status of corporate communications
✔ Available for desktop, web and mobile devices
Plans and prices
If you need more users, please contact us and we will provide you with the most suitable solution and price.
value-added services
CALL BUDDY
150HKD /person/month
CALL BUDDY
150HKD /person/month
The above additional services are calculated on a monthly basis.
＊All value-added services must be purchased with Cloud PBX plan.
Key Features
Queue status
Let us show you how the queue groups are arranged so that the waiters and management can keep track of the current call status.
Voice Recording
record, search, and download all conversation recordings with customers for record, replies and follow-ups
Phone Statuts
display the instant status of all company phones, such as online, offline, in call, call time, etc
Queue management board
You can see how many people are in each queue, how many are on the phone, how long they are waiting, and how many have hung up.
Missed call
record and search missed call records to arrange and follow up on reply time and progress
Queue management
manage call answering rules, assign different employees to answer specific line or phone number
Reports
generate different reports, help company to understand important information such as communication status at different timeslots, in order to make long-term plans for the future
Pop-up notification window
instantly display customer information when receiving a call
Call Buddy Functions
PBX Buddy is an advanced IP phone system specially designed for small and medium businesses.
Agent panel
1 / Real-time caller information
Displays caller information for the current call and saves it until the next call. Allows agents to quickly view customer details in subsequent calls.
4 / Call History
This feature displays the last 10 call logs, providing clear and detailed information about the caller and the receiver. This includes call duration, call status (answered or not answered), and whether the call was transferred to another colleague.
7 / Ringing
Displays the caller currently dialing the hotline. The agent can click "Answer" to answer the call or "grab the line".
2 / Quick Add
When a new call is received and there is no existing record, the agent can quickly add the customer information in "My Talking Clients". In this way, the recorded data will be convenient for future calls.
5 / Call Recording
Agents can replay recordings of previous calls to ensure accurate information retrieval and analysis.
8 / Agent Status
The extension function displays the internal number and call status of colleagues, such as idle, on a call, on break, offline, etc. Agents can customize the displayed personnel.
3 / Task
When a caller contacts an agent, the My Talking Clients section displays existing information related to the task, such as product enquiries, quotes received, or orders placed. Agents can also create new task records to track progress or assign new tasks.
6 / Voicemail
When the agent is unable to answer the call, the customer's voice message will be stored in the voice mailbox. The agent can listen to the recorded message from the customer.
9 / Today's call (queue)
A quick chart shows the answer rate for the day, showing the number of answered and missed calls. This helps agents monitor their performance and call volume effectively.
Line status
1 / Display employee status
Display colleagues' internal numbers and call status, such as: idle, incoming call, on a call, on break, offline, etc.
2 / Click to call
Click on the colleague you want to call, select Display Number (DOD) and you can quickly dial out.
3 / Search function
Users can enter a quota or extension number to search, making it easy to find targets among a large number of users.
Queue panel
1 / Queue status
Users can easily understand the ratio of successfully answered and missed calls for the day, as well as the distribution of call volume in different time periods. Such charts can help users quickly understand their call situation in a day.
4 / Number of people in the call queue
Displays in real time how many callers are waiting to be answered.
2 / Real-time Miss Call Ratio
The Miss Call ratio of the day is displayed in an intuitive way to serve as a reminder.
5 / Employee queue status
Displays the call status of colleagues in the queue.
3 / Answering ranking
The chart shows the ranking of calls answered that day, improving employee efficiency and morale.
Queue control
1 / Change the queue status of an employee
Administrators can quickly change the status of employees and manage phone deployments for different departments.
2 / One-click change
Just click On / Break / Off, and everyone in the selected queue will be directly changed to the selected state.
3 / Lock employee status
You can lock the necessary employees in the queue, and their status cannot be changed until they are unlocked.